Welcome to www.xunergy.com
These General Conditions of Sale ( hereinafter referred to as “General Conditions” ) govern only contractual relations between customers of xunergy.com website ( hereafter referred to as ” Customer “) and the seller xunergy.com , belonging to the company xunergy CO . , LIMITED. These Terms and Conditions are the only ones to be applied and replace all other conditions, except in the case of express written consent . xunergy may be can to change some of these provisions, it is therefore recommended to customers to read the terms and conditions of the site at each visit www.xunergy.com . Every purchase on the Site is subject to the Terms and Conditions applicable on the date of the order. xunergy confident that, once validated the order, the Customer has read and unreservedly accepted the General Terms and Conditions of Sale. Customers agree to abide by the Terms and Conditions of Use detailed on the same .
Before you send any item for return , please read and follow the instructions here sotto.Per more information or questions, please do not hesitate to get in touch with our customer service . Ensure to understand and respect our rules and policies for the return before sending physically the product.
xunergy is not liable for any loss or damage, direct and / or indirect, arising from the sale of goods and services offered in the catalog published on the site www.xunergy.com including delayed and / or non-delivery of the product, for the correspondence of goods to the specifications published on this site, nor ‘any other circumstances not directly attributable to xunergy CO., LTD., LIMITED.
The technical information bring on the website www.xunergy.com , are derived from information published by manufacturers of goods in our catalog. xunergy , therefore, reserves the right to change / adapt the technical and dimensional product catalog , based on what will be announced by the manufacturers without notice .
In the catalog published on the site www.xunergy.com , since ‘ access to and the ability to submit orders is on-line on real -time and this can realize changes in the availability of the product, xunergy.com does not guarantee the certainty of allocation of goods ordered, while ensuring shipping of order in the shortest time possible. xunergy also will not determined in any way responsiblexunergy for any delay logistical dependent on third parties or services provided by partner companies.
Risk and Property
Upon delivery of the goods, the customer, with the courier presence, is required to verify integrity of packages and correspondence with the quantity and quality as specified in the document guide.
Also if the packaging is intact, the marches will be verified within seven days of receipt. Any hidden defects must be reported in writing by e- email. Each alert over these terms will not be considered For each statement, the customer assumes full responsibility for the statements.
WHAT TO DO BEFORE SIGNING THE DELIVERY ( WITH COURIER STILL AVAILABLE) :
Check the No. of packages you’re getting : it must be the same as marked on the shipping document ( or delivery courier ) ;
Check the labels on the packages: must include your name and address;
Check the status of the parcels: must not show any damage nor to have been tampered with (eg, closed with not original tape but OF the carrier, damaged packaging ) .
ALWAYS say reservation about that the package is accepted but before signing the document must write ” I accept with reservation” , it will be possible once you open the package and found it damaged, notify the carrier within 24 hours which can not ‘ refuse the dispute.
Caution : If the parcel is not ‘ been accepted by reservation, the carrier does not answer for the claim because considered as a product delivered regularly.
Reject the damaged goods if you can not accept the parcel with reservation or if the damage is visible without opening the pack
In the event that the courier accept the claim, please note that the refund must ‘ always be prepared by the carrier (claim is authorizhed by the carrier and NOT from xunergy.com ) .
Orders are accepted only on-line by www.xunergy.com website. The customer sends the order via the Internet will receive, at the end of the procedure, a notice confirming the order by electronic mail ( E-mail) , with an indication of the order number , assuming that after sending the order , does not appear ( a few minutes) your order number , the proposal shall be deemed as not accepted, for all effect law , although for accounting, administration or lack of prodotto. Some images or video on our website may be representative anddifferent from reality.
The goods must be paid for in the manner specified in section PAYMENTS . Unless other conditions must be agreed in writing, xunergy, reserves the right, in its sole discretion , not to proceed with the shipment of the goods, even after accepting order, to those customers who are out of credit , debt, or in litigation.
The characteristics of the products are listed in the online catalog . At the time of purchase, the customer has read them. Product images shown are indicative and are only intended to represent the article. The colors may not be faithful to what show on the monitor. The appearance may differ from what may be reported in the eventual product photography, for example, if the manufacturers decide to renew the packaging , the packaging or the graphics of the products. In addition, according to the country of marketing the product may present variations from the aesthetic point of view .
If an order is canceled before of shipping or that xunergy has made or placed the order processing status ” PREPARATION IN PROGRESS ” and in any case within 24 hours upon successful completion of the order, you will be refunded the full amount without any fee applicable.
NB: If the parcel is
instead ‘ already been shipped or put into processing ( which means that we
have entrusted to the courier or your order status is ” PREPARATION IN
PROGRESS”) is not ‘ possible to cancel the order
All products allowed to
return must be sent to xunergy within 10 days of delivery (it will be the
tracking code that the ‘ buyer will communicate by e-mail , or whatever) . We
only accept products in their original condition . Will not accept products
that will be returned without prior notice to xunergy CO. LTD and subsequent
authorization to return. If you want to give back all or part of your order,
you will first need to contact customer service via e-mail to [email protected]
and obtain a refund module that must be included in the package and Shenzhen
(China) logistic center where need to ship package.
Please do not return the phone by FEDEX or TNT or DHL , because Chinese customs will not allow to import phones by these services.
Rates & Charges Customs
The prices listed on the site are in USD or in other currencies but do not include delivery charges unless expressly indicate. I where prices can be changed at any time without notice. For the shipment directly from Shenzhen , any customs fees (taxes and/or duty) are payable by the customer or recipient.
Terms of refunds:
1. wrong ship: for error on sending the products (product sent is different from the one ordered), once the error has occurred we will avoid doing in front of all the expenses that derivano.Se prefer, you can also return the product and receive a full refund, including shipping.
2. Color Errors: If the color of the product is not what you ordered you will receive a full refund, once verified error and product is shipped back to us. Warning, this is not applicable in the case of color differences due to different calibrations and color representations of their monitors, always read the color shown on our listings is not limited to pictures of objects. In the event of unavailability of the required color after purchase, xunergy send an email to the customer to inform on the choice of an alternate color or on any waiting time for the availability of the required color. In case of no response from the customer within 48 hours of the email, xunergy may reserve the right not to process your order until the product is available in the required color or send also the order of the product in an alternative color without any liability of xunergy
The Client consumer (ie a person who buys goods for purposes not related to his professional activity), is entitled to withdraw from the purchase contract for any reason, without penalty and except as described in the following points relating to the mandatory conditions. To exercise this right, the customer must send e-mail within 10 days from the date of receipt of the goods at [email protected]
In the statement must state the following information: order number and item code that you want to give back. If and payment was made by Paypal or Credit Cards will be’ written off in the same mode.
The right of withdrawal is subject to the following mandatory conditions:
• – The law applies to product purchased in its entirety; it can’t be exercised only over the part’s of the product purchased (eg: accessories, software, attachments, etc …);
• – the law does not apply to audiovisual products or to sealed computer software (including those attached to hardware) once opened;
• – The products must be returned intact and in original packaging (in the same condition – new, not used), complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc …); to limit damage to the original package, we recommend, when possible, to put it in another box; should be avoided in all cases the attachment of labels or tape directly on the original packaging of the product;
• – the shipping costs for return of the goods shall be borne by the customer;
• – the shipment until the certificate of receipt in our warehouse is under the responsibility of the customer;
• – If the goods are damaged during shipping, xunergy will notify the Customer of to enable him to file a timely complaint against the carrier of his choice and to obtain reimbursement of the value of the goods (if insured).
• – xunergy not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;
Without prejudice to any repair costs for damage to the original, xunergy will refund the customer the amount paid of ‘object, within 30 days from the date of receipt of the’ object itself.
Please note: the subsidy paid for the right of withdrawal applies only to the price paid for the product, are excluded from the refund all other incidental expenses ike round trip shipping, customs charges or other costs in general. In case of wrong purchase will be charged to the customer even shipments mode ‘Free Shipping.
The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), where xunergy finds:
• – the lack of external and / or internal packaging;
• – the absence of elements of the product (accessories, cables, manuals, parts, …) or defect to the product itself, in the case of smartphone use even one second to send or receive call from the timer demonstrable life phone;
• – the product is damaged for causes other than its transport.
In case of forfeiture of the right of withdrawal, xunergy.com will return to sender the property purchased by charging the same shipping cost.
All products purchased from www.xunergy.com are accompanied by a 1 year manufacturer’s warranty.
According to the manufacturer warranty of conformity, xunergy.com undertakes to deliver an order in conformity with the contract of sale.
To be in accordance with the contract, the product shall:
Correspond to the description on the Site at the time of order;
In case of lack of compliance is ascertained, it will be necessary to restore compliance with the defective product without cost to the customer.
Whatever the problem and is the product purchased from www.xunergy.com and as long as they fall under the warranty conditions (see conditions as hereinafter defined) should be returned to our Shenzhen office (China) accompanied by proof of purchase (which you can print directly from your account in the order summary) and the return form downloaded in the “My Account” or you can request by email .
Note: Items are shipped under warranty do not pay again any costs for customs, however, that the customer will need to send us along with the object by placing them in the package, the documentation rilasciatovi by the customs of your country (the receipt showing the related costs) . If customs duties were reapplied to return to the country of destination, it is not the responsibility of xunergy and nothing is owed to the customer. The shipping costs of return for the guarantee are to be paid by the customer. In the event of non-payment of the costs of return, the product will be kept in our warehouse until the payment of the balance of shipping which will be calculated based on the destination of the customer. After 30 days following the repair has been completed, if the customer has not paid the shipping cost, xunergy consider the product sold.
It should be noted, moreover, that the legal guarantee may not apply or apply only partially in the following cases:
– The repair of damage induced by a cause external to the product (for example, accidents, shocks, lightning, power surges, oxidation, the presence of sand …)
– A failure of the Customer resulting, for example, by the use or installation not in accordance with the manufacturer’s specifications,
– A use of the device to be harmful to its upkeep,
– Any lack of conformity which the customer was aware at the time of placing the order.
Typically, manufacturer warranties do not cover:
– Replacement of consumables (batteries, light bulbs, fuses, recording heads or wear reading …);
– The abnormal use or non-conforming products;
– Damage due to the intervention of a repair not authorized by the manufacturer;
– Damage caused by external device (for example, accidents, internal or external shocks, lightning, power surges, oxidation, the presence of sand …).
The customer is then asked to carefully read the instruction manual supplied with the products and the exact terms of the guarantees which the manufacturer of the goods in question are possibly provided.
In any case, xunergy.com can not be held responsible for any refusal to apply the manufacturer’s own warranty for the reasons mentioned above.
In the event that the manufacturer’s warranty does not apply, the manufacturer will carry out a quote. The manufacturer may require the payment of administrative expenses in the event that the customer should request the return of the product without the repairs proposed by this quote. In this case, the customer can also leave your own product at no extra cost.
The client has one months to accept or reject the budget and pay off any amount due. After this time, the budget will be considered as rejected and the material as abandoned. In this case, no refund will be required.
The After Sales Service can not assure the customer more than two consecutive deliveries for each prodotto.In case of double non-delivery (neck refused delivery impossible …), the product will be left to the customer at the Logistics Centre of Customs of your country 7 giorni.Oltre this end, the material will be considered abandoned. The customs may dispose of them in a full and absolute, and proceed to its destruction. In this case, no refund will be required.
The purchase can be completed only by accepting these conditions of sale. Finalizing the purchase means that the customer accepts in its entirety as described above.
Litigation and liability
xunergy will in no case be held responsible for the non-finalization of the contract for reasons of force majeure, such those defined by the courts in Shenzhen, the responsibility of the customer or third parties. Recall that it is prudent and advisable to proceed to the safeguarding of data contained in the products purchased. xunergy can not be held liable for damage resulting from misuse of the products sold on the Site
Law and Jurisdiction
These Terms and Conditions and the relationship between the consumer and xunergy.com are governed by the law of Hong Kong. Any dispute concerning, arising out of or related to these General Terms and Conditions shall be referred to the competent Court of the registered office of xunergy CO., LTD., which is elected by all intents and purposes, the Court of Hong Kong, at variance with the law.