Can You Ship To My Country?

We can send to almost every country on earth and have free shipping to our main destinations.
sWe Don’t Ship To: South Sudan, Yemen and Syria.

What Are The Shipping Methods And Delivery Times?

When you order from xunergy.com, you will receive a confirmation email. Once your order is shipped, you will be emailed the tracking information for your order’s shipment. You can choose your preferred shipping method on the Order Information page during the checkout process. xunergy.com offers four different international shipping methods:

Shipping from Chinese Warehouse
Airmail and Register Airmail Area time
United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom 7-30 business days
Australia,New Zealand,Singapore 7-30 business days
Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 7-30 business days
Brazil, Russia, Mexico 15-40 business days
Other countries 7-30 business days
Why Is My Country Not Covered By Free Shipping?

Shipping for each country differs. We strive for shipping to be at its cheapest, however we also value safe and reliable delivery. Although you may have to pay a small amount of 2$ to get a tracking number for your order because we prefer using registered airmail to be more performing for delivery, you can rely on the shipment being delivered. As we are continuously reviewing logistics, you may find your country has free shipping in the near future

How Do I Save on Shipping?

If you are in one of our free shipping countries then you don’t have to worry about shipping costs for standard delivery.
If you have a local warehouse, order from there to have fast and cheap delivery.
Due to the high price of international shipping, we suggest you to buy everything you want in one order. That way, the per-item shipping cost can be minimized. Selecting standard shipping is the cheapest method of shipping.

My Item Was In Stock Then I Placed On Order And It Is Showing Out Of Stock; What Happened?

This occurs when our digital stock counter mismatches the actual stock level. Our website’s stock level is continuously updated but it can become out of sync with the actual stock level. On rare occasions the stock available does not match the actual stock in the warehouse.

If this occurs to you, you can get a full refund, or wait for the item to be restocked.

My order status is showing

It means that some products in your order are out of stock at the moment. If your order status is back order it will most likely be split shipped.

Is xunergy Shipping Affected By Public Holidays And The Christmas Period?

We operate under Chinese national holidays, only  during Chinese New Year small delays can be expected. We will always have notices on our website during this period to let you know if shipping will take longer than normal processing time. Chinese New Year Dates.

How Long Is The Packaging/Processing Time?

Processing time is normally 1-3 business days. The time from when your payment is received; to when we gather up all the items, do strict quality-control tests, and carefully package the items takes around 1-3 days.