1. You can get refund for Defective, Damaged or Mis-shipped Items, Size Deviation & Color Mismatch problems, etc.
2. Please understand that products that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.
3. You are not allowed to exchange or refund for the situation of “Everything is right, but I just don’t like”. (Afraid in this case, you cannot return the product if the only reason is that you do not like them. As the product either regular size or customer size is made to order from scratch, if you return them, we can hardly find another customer to sell this product.)
Note: For detailed return policy, please read the following policy carefully.
General Return Policies
1. Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s).
Please note that we only accept products in their original condition, and we cannot process any products that are returned without our approval. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a “Product Return” form that must be included with your package.
2. Mis-shipped products: Once we have confirmed your mis-shipped items (item shipped was not item ordered), we will be responsible for item exchange. You may also return the product and get a full refund.
3. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.
Please note that we will not accept any returned items by the color difference which is caused by your display monitor or the weather condition.
1. Submit a return request to our Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
Please note that returns will not be accepted without prior approval from our Customer Service.
2. Once our Customer Service has approved your request, we will provide you with return adproduct as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days once you have received the form. Include the Product Return Form with your return. Please don’t use courier agency like UPS, DHL or FedEx to return the parcel as we will not pay for the custom fee that might caused.
3. Once received at our facility, your return will be processed in within 24 hours. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account.
Please note that items returned in unacceptable condition will not be processed as refunds and will be shipped back to you.