If you wish to refund, Please return our products first . After returning the shoes, we will inspect the shoes to ensure that the defect was our responsibility, upon which we will offer you a complete refund within 16-20 days. However, if the defect is within aforementioned 5% difference, we can only offer you a partial refund of 20%-50%. We hope you can understand.
*If you aren’t satisfied with your purchase, you may be eligible for a return or exchange depending on your situation and the type of item you purchased. We reserve the right to charge a handling fee(Fabric costs) on all items returned for non-quality issues.
* xunergy only accepts a partial or complete refund for the item that has problem due to our carelessness. That means we cannot warrant a refund if the problem of the item is not caused by xunergy.
* Package lost during the ordinary shipment period can be treated with full refund.
*If we shipped you an incorrect item: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or exchange.
* We cannot accept returns for that the item is too heavy or too light.
* We cannot accept returns on items that have been worn or damaged by improper cleaning method.
* We cannot refund all your money,between the time you place your order and 24hours later.because we are processing your shoes.
* Bear in mind that the quality problem is not including color aberration for it could exist due to PC monitor display effect and weather condition, but we can declare that our products are of good quality. Any uninformed returning of the item will not be credited.
Notice:Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we can not guarantee the color of the shoes you get will be 100% similar as the color chart. And also different fabrics will show different color degree on the same color. So we can not accept any returned shoes for sake of color. Please kindly understand us.
Notice: Return must be made within 14 days from the date it delivered.